○ Main payment method is paypal. Commissions over $150 USD can be paid in 2 halves: half of the total amount at the beginning of the order and the second half to receive the files. We also accept orders via payhip (in case you don't use paypal) for an extra $20 fee.
○Prices shown in this website only apply for individuals, not for companies or businesses. Prices for companies/businesses have to be discussed separately.
○Please note that once we send the first update containing work done by either Hana or Risa, the previously stipulated down payment is NOT refundable. We don't offer refunds unless we haven't sent the first update in more than a week or in case we can't proceed with your commission. Because of this, for orders above $150, we recommend making a down payment of 50% at the start of the commission and 50% at the end.
○ We only accept orders via form and email. Please fill out the form in the contact section or email firstname.lastname@example.org directly if you're interested. WE DO NOT USE DISCORD OR TWITTER DMS, if you contact us via discord or twitter we might reply but all communication after confirming the interest of commissioning must be done via email or form.
○ Hana's partner Risa communicates with clients through the commission process. She will never be rude and will do her best to communicate in a clear manner, so we expect the same treatment from clients as well.
○Hana and Risa work on several commissions at once, so there might be delays, but we promise to provide constant updates. Please be patient and understanding, we're doing our best :(
○Streaming Assets must be credited to Misfitworks @mechokkucity on twitter, somewhere in your credits description (on twitter or twitch).
○We reserve the right to post the commission on social media after discussing the date with the client. If the client doesn't provide a date estimate, we will reserve the right to post our work 5 months after the commission has been delivered. Private commission fee will be half the price of the original commission.
○ We only provide a service and don't have any responsibility over the content of the client.
○ That said, we reserve the right to deny a commission request if we consider the content of the potential client is offensive in any way or doesn’t align with the image and values of MisfitWorks, or in case we don’t have commissions open.
○ When commissions are closed, we can still give some special slots to frequent clients. That depends on our availability.○ Please specify the concept for the vtuber that will use the assets, as well as provide the necessary references (if there are any)
○ Delivery times can vary depending on the current slots taken and our availability, but they’re generally between a week and a month after order is paid. In extreme cases, it might take 2 months. We will let you know in case the delivery time increases.
○3D MODELS and LIVE2D might take around 3 months, complex 3D Models might take between 1- 6 months . We suggest not taking too long to reply to our updates so we can avoid taking longer than expected for the commission.
○Using any of these assets for NFT or AI related things (such as NFT, NFT promotion, machine learning data) is also forbidden.
For 3D MODELS AND LIVE2D
○Reselling the model without waiting for our explicit approval is prohibited. In case we allow it, the price for it can't exceed the amount paid for the commission.
○We reserve the right to showcase the model and show it on our portfolio (after discussing the date with the client or 5 months after the commission has been delivered)
○Copyright of the model still belongs to MisfitWorks, but you're allowed to use it for commercial purposes (streaming, merch, etc). What you CAN'T do is reselling it without notifying us and waiting for our approval.
○Separation of the model for live2d use by anyone other than Hana (in case of pngtubers) is prohibited.Using any of these assets for NFT related things (such as NFT or NFT promotion) is also forbidden.